Eligibility Criteria
Here's what qualifies a refund for consideration.
Refund Request Window
We understand that sometimes things don't go as planned. That's why we're here to support you. If you'd like to discuss a refund, just reach out to us within 30 days from your date of purchase. We're here to help make things right.
Metrics
Rest assured, we aim to meet all of the metrics we promise. However, if numbers don't align to what is promised and you feel there's no room for us to make amends, we're open to discussing a refund.
This includes the number of:
- Videos or photos edited
- Strategic plans created
- Engagement achieved
- Articles published
- Followers gained
- Decks shared
- Posts made
- DM's sent
Just a heads-up, our success requires teamwork. If there is a shortfall on your end, such as providing content or attending meetings, it could affect your refund eligibility.
Communication
Please know that we're committed to prompt response times. If we consistently drop the ball and you're truly feeling left in the lurch, we'll certainly discuss a refund.
Here are our guidelines by medium:
- Left us an email? We aim to get back to you within 24 hours.
- Gave us a ring? Expect a callback, if missed, in about 2 hours.
- Shot us a message? We're usually right there, but give us up to 1 hour.
- Something pressing? We're on it and aim to address it within 1 hour.
Also note, kindness goes a long way. If your communication is overly aggressive or repetitive you might not get a response. We'll notify you if that's the case. Additionally, timely communication from your side helps us serve you better.
Partial Refunds
There are instances where a full refund might not be feasible:
- We count on your collaboration to deliver our services effectively. If there's a lapse on your end, you might only receive a partial refund.
- We invest a significant amount of resources upfront to serve you. Based on the services rendered, the refund amount might vary.
Refund Process
Navigating a refund is straightforward.
- Fill out a Contact Form detailing your concern.
- We'll acknowledge your request and review it within 5 business days.
- Post-review, we'll inform you of our decision via email.
Staying in touch might be necessary for a more thorough evaluation of the situation. If your refund is approved, you can expect it to be processed within 3-5 business days. In the case that it's not approved, don't worry! We're here to walk you through our decision and discuss solutions to ensure you're pleased with the outcome.
Service Termination
Once a refund is approved, the corresponding service or subscription comes to an immediate end. This swift conclusion ensures a smooth transition and provides closure to any obligations for both parties involved.
Additional Costs
Transaction fees or related costs may be deducted from the refund total. These deductions can fluctuate based on payment methods like credit card transactions, bank transfers, or digital wallets.
Liability and Waivers
We strive to be as transparent and fair as possible in our refund practices. However, it's important that you know certain legal clauses apply when engaging with our services. These clauses provide a comprehensive understanding of our mutual responsibilities and expectations. For detailed information on our Waiver of Legal Action, Non-Disparagement, and Limitation of Liability clauses, we encourage you to review our
Terms of Service.
Updates
Stay in the loop.
Notification of Changes
As we evolve, so might this refund policy. We'll keep you informed via email, direct messages, and alerts at the bottom of our website.
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